Studio Rules and Etiquette
Our rules and etiquette are hopefully in line with what most people would consider common sense – we want everyone to be safe and feel safe at all times and for the studios to be a pleasant place to be.
Classes
High standards of personal hygiene should be maintained.
Footwear and clothing should be clean and free from odours.
Appropriate exercise clothing must be worn when taking classes.
Bags, personal belongings including coats and mobile phones can be hung on the hooks inside the studio and if shoes are not required footwear can be placed on the shoe benches.
In the interest of everyone’s health as well as general cleanliness and hygiene, please spray and, if necessary, wipe down equipment after use.
Once you have finished using any equipment please ensure that is placed safely placed back in the racks provided.
Subject to the discretion of class instructor, we do not allow late entry into classes (any late entry must be pre-organised with the instructor and instructor must let the staff managing class attendance know of the arrangement before the class starts) . Clients should assume they will not be permitted to join classes after the class has started. This is to ensure the class is safe and to avoid interrupting and upsetting other clients. Please note inappropriate or aggressive behaviour towards staff managing class attendance will not be tolerated.
No glass containers, hot drinks or food are allowed in the building – that includes in the reception area, studios and toilets. Non-alcoholic drinks in a re-sealable (non-glass) container are permitted.
No pets are allowed in the classes (guide dogs are not considered pets).
Privacy and GDPR
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data.
This practice:- &Osteo Therapies LTd, 179 Brockley Road, London, SE4 2RS, which hereafter will be referred to as the Practice, is pleased to provide the following information:
Who we are:- &Osteo Therapies Ltd is the Data Controller. This means it decides how your personal data is processed and for what purposes. The osteopaths and physiotherapists diagnose and treat health conditions. Treatments are carried out in accordance with the Osteopathic Practice Standards and Standards of Proficiency for Physiotherapists. The practice may also provide other treatments, about which our staff would be pleased to provide more details.
Personal Data:- The Practice complies with its obligations under the GDPR and the General Osteopathic Council by keeping personal data up to date, by storing and destroying it securely, by not collecting or retaining excessive amounts of data, by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
a) For the purposes of providing treatment, the Practice may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit the Practice, we will make notes, which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment.
b) For marketing purposes, the Practice may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you, which the Practice believes may be of interest to you.
c) In making initial contact with the Practice, you consent to the Practice maintaining a marketing dialogue with you until you either opt out (which you may do at any time) or we decide to desist in promoting our services. The Practice may occasionally also act on behalf of its patients in the capacity of data processor when we may promote other practitioners based at our premises, who may not be employed by us. The Practice DOES NOT broker your data and you can ask to be removed from our marketing database by logging in and changing your profile settings in JaneApp, or contacting reception to do so.
Disclosure:- The Practice will keep your personal information safe and secure; only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. The Practice will not disclose your personal information unless compelled to, in order to meet legal obligations, regulations or valid government requests.
Retention Policy: - The Practice keeps data in accordance with the guidance set out by the General Osteopathic Council and the GDPR. The Practice will continue to store personal data for a minimum of eight years after the contract has expired to ensure legal obligations can be met. Records concerning minors who have received treatment will be retained until the child has at least reached the age of 25.
Data Storage: - All data is held in the United Kingdom. &Osteo Therapies Ltd does not store personal data on the premises. Personal data is stored on ‘Jane’: a patient and practice administration software package. https://jane.app/guide/security/security-faq
Our Complaints Procedure
First things first – we will try and make sure you don’t have any cause to complain. However, if you do have a complaint, we want to resolve it as quickly as possible. Please call us or email us (our contact details are at the bottom of every page) and we’ll do our best to resolve any issues you may have with our services as soon as possible.
If the issue is something we cannot resolve quickly, we will keep you informed of the steps we are taking to resolve it.
If your complaint is not resolved to your satisfaction, and depending on the nature of your complaint, you can refer your complaint to the following outside bodies:
- For complaints about the quality of your Osteopathic Care you can contact the General Osteopathic Council https://www.osteopathy.org.uk/standards/complaints/making-a-complaint/.
- If your complaint relates to your consumer rights, you can contact Citizens Advice. They can also refer your complaint to local Trading Standards officers who may then investigate on your behalf.
Health & Safety
&Osteo does not take responsibility for monitoring clients or any guests while on the property. &Osteo will not accept liability for injury or harm to any individual using the equipment and/or facilities.
All clients and any guest should ensure they have completed the Registration Form on the website prior to attending any class or undertaking any activity in the Studios.
All clients must sign a personal training agreement (as provided by the relevant personal trainer) prior to commencing a personal training session.
For reasons of hygiene and safety, all clients and users must read and abide by the following:
- Avoid drug and alcohol intake before exercising.
- Receive instruction on the use of equipment prior to commencing an exercise programme or using equipment that you do not know how to use properly and safely or are not completely familiar with.
- Suitable clothing must be worn for all activities.
- No glass materials may be used or taken into any area of the building.
- No pets will be permitted in the building (apart from guide dogs).
Accidents & Incidents
In the case of an incident or accident, please report it immediately to reception or a member of staff. Where necessary (or sensible to do so) incidents will be referred to a third party and will be investigated in detail.
Accessibility Statement
Our front door is over 800mm wide and the paving has a slight slope up to it and a door sill. Manageable with a buggy; not so much if you’re in a self-propelled wheelchair. Our treatment rooms are on the first floor. While we do have hand rails on both sides of the stairs, there is no stair lift. In certain cases and at certain times we may be able to offer treatments in the ground floor studio rooms – please contact us and if you think this will enable you to attend, we will talk you through what we can do.
Our disabled toilet is fully compliant but in the event of a fire does not have a flashing light – if you are hard of hearing or deaf please be aware of this.
Wheelchair Access
Our front door is over 800mm wide and the paving has a slight slope up to it. Our fitness studios are on the ground floor. However, our treatment rooms are on the first floor and require going up a flight of stairs. While we do have hand rails on both sides of the stairs there is no stair lift. In certain cases and at certain times we may be able to offer treatments in the ground floor studio rooms – please contact us and if you think this will enable you to attend we will talk you through what we can do.
WC Facilities
We have a fully accessible bathroom on the ground floor.
Transport Options & Parking
There is on-street parking along Brockley Road and on the side streets. We are less than 2 minutes walk (about 50 meters) from Brockley Station which is on the London Overground and is also a British Rail mainline station. There are multiple southbound and northbound bus stops within 100 metres of the door (including routes Transport for London 171, 172 and 484).